Meet Our Team
Our Commitment
Our work is grounded in integrity, cultural intelligence, and strategic foresight. Led by Dr. Jimmy Ortiz, an international business trailblazer with over 30 years of experience, we bring a deep understanding of global systems and a passion for building meaningful cross-border relationships. From designing cross-border logistics to facilitating international trade negotiations, our team is relentless in its pursuit of impactful, sustainable solutions.
Our Expertise
Performance Optimization
Driving Operation Excellence
We specialize in driving operational excellence by aligning people, processes, and performance. With deep expertise in leadership consulting, we bring a sharp focus to team dynamics and performance improvement, empowering organizations to lead with clarity and purpose.
Trade Facilitation
Streamlining International Trade
Zitro 360 Group brings more than three decades of experience in international trade through its leadership within the United States Postal Service (USPS) and the Universal Postal Union (UPU)—the UN’s specialized agency for global postal cooperation. The firm has led critical negotiations, including the historic reestablishment of direct mail service with Cuba after over 50 years, and has championed the adoption of customs data exchange standards across Latin America to streamline regional trade. With deep expertise in U.S. trade policy and multilateral postal agreements, our team offers strategic guidance to postal operators on innovation, compliance, and export growth.
Community Leadership
Leading in the Community
Zitro 360 Group’s commitment to community leadership is rooted in a proven track record of impact at the local, national, and international levels. Our team has led key organizations such as the Washington, D.C. chapter of Prospanica—an association focused on advancing Hispanic professionals—and has contributed at the national level through board service.
Protocol Education
Teaching International Protocol
We bring a global perspective and classical training from the Protocol School of Washington to empower professionals, corporations, and nonprofit organizations with the tools to navigate international settings with confidence and cultural intelligence. Our expertise in teaching international protocol ensures that clients are equipped with the etiquette, diplomacy, and cross-cultural communication skills needed to build strong global relationships and succeed on the world stage.
Zitro 360 Group Insights
100+
Countries Collaboration
98%
Client Satisfaction
30+
Years of Excellence
Our Edge
1
Performance Optimization
Excels in aligning people, processes, and strategy to eliminate inefficiencies and elevate organizational performance across complex operations.
2
Trade Facilitation
With decades of experience in postal diplomacy and multilateral negotiations, our team streamlines international trade by advancing data-driven solutions and expanding market access for small businesses.
3
Community Leadership
Rooted in a legacy of civic engagement and organizational leadership, our team drives inclusive impact by empowering diverse communities and strengthening institutional networks locally and globally.
4
Protocol Education
Leveraging classical training from the Protocol School of Washington, our team equips clients with the etiquette, diplomacy, and cultural intelligence essential for success in international and multicultural environments.
Our Partners
Client Stories
"Dr. Ortiz delivered an engaging Professional Etiquette workshop that our students found both informative and easy to follow. They appreciated his practical tips and memorable mnemonics, with many requesting his return and staying connected with him for continued guidance."
Dr. Sharon Bryant
Associate Professor and
Associate Dean
State University of New York - Binghamton
"We’re incredibly grateful to Jimmy for his time, expertise, and dedication to Mompreneurs 2025. As a mentor, he was attentive, organized, and deeply committed to our participants’ growth. He also brought energy and charisma as our Master of Ceremonies, making the graduation truly memorable. Thank you, Jimmy, for being such a valued part of our community."
Yurani Sandoval
Founder and CEO
Women Palante
“Dr. Jimmy Ortiz prepared our CHLI Global Leaders for success by guiding them through essential business etiquette—from formal dining do's and don'ts to making a strong first impression with a confident handshake.”
Mary Ann Gomez Orta
President and CEO
Congressional Hispanic
Leadership Institute
